Terms & Conditions

Terms and Conditions

Bookings close 1 working days before the start of the course, however we do sometimes get late cancellations. Please contact the office directly to enquire about places after this date. Applicants should ensure they follow their agency procedures for booking training.

Certificates - will only be issued for attendance of the full course. Certificates will only be released on completion of an evaluation form. Delegates should ensure they can attend the whole session and after the training should login to their account to complete the online evaluation and then be able to download their certificate of attendance.

Late arrivals - Participants turning up late for training events may be turned away, at the discretion of the trainer.

Data Protection - We are required to inform individuals about the information we hold about them. MKSB records names, roles and contact details on a computerised database for the purposes of distributing the training brochure and to support the training records held by agencies. In addition, course evaluations and application details are held on an electronic database.

Attendance and non-attendance information is recorded and reported to the Senior Leadership Team.

Course Cancellations – CPP continues to operate a strict policy for non-attendance at training events. All course cancellations must be made more than 7 working days prior to an event via the event-booking system. Cancellations less than 7 working days before an event must be made via email to cpp@dudley.gov.uk.  In cases where a delegate cannot attend, a replacement can be sent. However, this must be marked clearly on the course register on the day.